Description
The Customer Service Representative will serve as a frontline contact for policyholders in a contact center, handling inbound calls, processing telephone payments and account adjustments, verifying billing transactions, answering billing inquiries, providing technical support for client systems, and following up on outstanding items. The role requires strong communication, organizational, telephone etiquette, computer, and teamwork skills, along with up to one year of customer service experience and the ability to complete the training program.
