Description
The CLM Domestic BFSI | Outbound Executive will serve as the first point of contact for customers, handling inquiries and complaints through phone, email, and chat; resolving issues; maintaining product knowledge; collaborating with cross-functional teams; documenting interactions; improving the customer experience; and contributing to customer service strategy. The role requires at least two years of customer-facing experience, preferably in BFSI, strong communication and problem-solving skills, CRM proficiency, and the ability to work independently in a fast-paced environment.
