Executive Business Parter, Customer Success at Deepgram

Department: Customer Success

Setup: Remote
Type: Full-time
Level: lead/mgmt
Posted: Sep 3, 2026

Description

Deepgram is hiring an Executive Business Partner to support the SVP of Customer Success and strengthen the operating effectiveness of the Customer Success organization. The role combines executive support, calendar and travel management, forecasting and business review participation, data analysis, cross-functional project coordination, and the development of operating processes and executive narratives. Candidates should have experience supporting a senior executive or leading business operations, strategy, program management, analytics, or a combination of these areas, along with strong analytical, organizational, communication, and project-management skills.

Required Skills

Business acumen
Analytical thinking
Project management
Forecasting
Data analysis
Calendar management
Cross-functional coordination
AI automation

Additional Information

Required Previous Experiences: Experience supporting a senior executive or leading business operations, strategy and operations, program management, analytics, or a combination of these responsibilities.
Preferred Qualifications: Experience within Customer Success, GTM Strategy and Operations, Revenue Operations, Business Operations, Finance, or SaaS.
Familiarity with customer lifecycle and revenue metrics, including retention, NRR, GRR, renewals, expansion, consumption, churn, customer health, and forecasting.
Experience working with CRM, BI, financial, and customer success platforms and understanding how data moves between systems.
Experience preparing executive or board-level reporting.
Experience partnering with Finance or RevOps on forecasts, performance reporting, or annual planning.
Experience building or improving operating processes rather than simply administering existing ones.
Advanced spreadsheet skills and comfort working directly with business data.
Experience using AI and automation to improve executive productivity, analysis, reporting, or operational workflows.
Translation Company Name: Deepgram

About Deepgram

Deepgram

AI speech recognition technologySan Francisco, CA, US51-200

Deepgram is a foundational Voice AI platform for developers, offering unified APIs for Speech-to-Text (STT), Text-to-Speech (TTS), and autonomous Voice Agent orchestration. Available as a managed API (US, EU, and Australia endpoints), in-VPC, or self-hosted.