The Call Center Executive manages inbound and outbound customer calls, resolves inquiries, researches issues, provides solutions, escalates problems, and follows up on customer suggestions. The role also supports CSAT and CED APP tasks, educates customers, applies up- and cross-selling techniques, documents call information, and contributes to a team-oriented environment. It requires 1–3 years of related experience, preferably in real estate, and a bachelor's degree.
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