Description
MoneyHero is hiring a Customer Service Executive for its Customer Operations team in Hong Kong. The role handles customer inquiries and complaints through email, chat, and phone; provides product and service information; escalates complex issues; maintains interaction records; and contributes to customer service process improvement. Candidates must have fluency in written and spoken Hong Kong Cantonese, English communication skills, at least one year of customer service experience involving email and chat, customer service software proficiency, and strong problem-solving, multitasking, attention to detail, and professional communication skills.
