Description
MoneyHero is hiring a fully remote Customer Service Executive based in Malaysia to support its Hong Kong customer base through email, chat, and phone channels. The role handles inquiries and complaints, explains financial products and services, escalates complex issues, maintains interaction records, and contributes to customer service process improvement. Candidates must have fluent written and spoken Hong Kong Cantonese, English communication skills, at least one year of customer service experience involving email and chat, customer service software proficiency, and strong problem-solving and multitasking abilities.
