Description
The Customer Service Specialist manages allocated customers in a logistics or freight-forwarding environment by accepting and processing orders, tracking shipments, handling inquiries and complaints, supporting claims, providing quotations, and developing customer relationships. The role also coordinates with Operations and other departments, escalates issues when necessary, and may participate in joint sales visits. Candidates need a background in logistics, customer service, freight forwarding, or a related field, customer-service experience, communication and time-management skills, MS Office proficiency, and availability for weekends and public holidays when required.
