Description
The Executive – Customer Service will handle inbound customer calls, resolve shipment-related queries, record pickup requests, coordinate with tracking and operations teams, and escalate unresolved issues. The role supports timely pickups and deliveries, maintains service quality standards, and contributes to customer experience and incremental revenue through value-added services. It is based at the Head Office in Mumbai and requires minimum graduation, English communication skills, and preferably prior customer service or contact centre experience.
