Summary from listing
The client is hiring an Executive Floor Manager to lead VIP, suite, and long-staying guest experiences at a hotel in Rustenburg. The role owns customer experience strategy, insights, loyalty and reward programs, VIP engagement, escalations, supplier relationships, and team leadership, while requiring the manager to remain on the hotel floor. Candidates need a hospitality or marketing diploma, eight years of customer relationship management experience, preferably in hospitality or casino, along with communication, negotiation, analytical, and leadership skills. The stated remuneration is R450,000–R750,000 per annum.
