Description
The Claims Administrator handles life-insurance claims from registration through payment or rejection, including policy-liability assessment, claim-amount computation, settlement approvals, service-level compliance, and communication with claimants, brokers, reinsurers, hospitals, clinics, and other stakeholders. The role also manages enquiries, complaints, appeals, service recovery, process improvements, and efficiency projects, and requires a diploma, 1–2 years of basic life-claims experience, policy-language and analytical skills, communication ability, and customer-centred work habits.
