Description
Prince Waikiki seeks a Guest Experience Manager for its Executive Office in Oahu. The role focuses on enhancing the complete guest journey, managing online reputation and service recovery, overseeing guest loyalty and recognition programs, coordinating VIP and surprise-and-delight experiences, and designing curated guest events that improve satisfaction, loyalty, and ancillary revenue. The manager collaborates with Front Office, Marketing, and other hotel departments, uses guest profile and PMS data, manages guest communications across multiple channels, coordinates local partners and vendors, and supports hotel operations. The position requires a high school diploma, prefers a communications or hospitality degree, Japanese language ability, and at least three years of hospitality experience; it involves irregular schedules, weekends, and a minimum of 45 hours per week.
