Description
The British Council is hiring a Customer Service Representative for its GSS English & Exams (IELTS Operations) department in Noida, India. This is a one-year fixed-term, 24/7 on-site role with rotating shifts, including night shifts, and requires working onsite five days per week. The role handles customer enquiries, resolves issues on first contact, provides product knowledge, and supports information security, access management, recordkeeping, and incident resolution. Candidates need 6 months to 2 years of customer service or backend operations experience, strong English proficiency, and a bachelor's degree; mandatory process training and a competency assessment are required before independent production work.
