Description
The Policy Servicing Officer handles financial and non-financial policy requests, reinstatement and policy-change requests, policy benefits requests, substandard cases, and deferments. The role also ensures compliance with the Financial Services Act 2013, relevant SOPs, guidelines, and audit requirements, while maintaining service standards and managing stakeholder communications. Applicants need a bachelor's degree in insurance, business administration, finance, or a related field, at least two years of experience in life insurance operations, policy servicing, underwriting, or related functions, and knowledge of policy administration, regulatory requirements, Microsoft Office, and AI tools.
