Description
Doctoralia is hiring an Expansion Program Manager to own the design, launch, and continuous improvement of an expansion program for its Spain Clinics Customer Success organization. The role builds upsell and cross-sell playbooks, expansion KPIs, coaching frameworks, quality-assurance workflows, and reporting systems; coaches Customer Success teams on commercial behaviors and churn prevention; and leads the implementation of global CS efficiency and commercial excellence initiatives in Spain. The position requires proven expansion-program and quality-management experience, strong analytical and cross-functional skills, and fluency in Spanish and English.
