Description
The role is a luxury-resort guest experience specialist responsible for elevated room and amenity reservations, personalized itineraries, guest communications, service requests, upselling, complaint resolution, and guest check-in and check-out support. The position reports to the Director of Guest Experience, Revenue, and Front Desk Managers, requires a high school diploma or equivalent, and prefers a foreign-language college degree, luxury-environment experience, telemarketing or high-paced operations experience, and computer software proficiency. The role involves frequent lifting, standing, walking, and multitasking in a high-pace environment.
