Experience Specialist at PFCU

Location: Durand, Michigan
Posted: Jul 3, 2026

Description

PFCU is seeking an experienced and dedicated Experience Specialist to join their team. This is a traveling role with a home base in the Durand, Michigan Branch, requiring frequent travel across the eastern region. The specialist will be responsible for delivering excellent customer service, managing cash transactions accurately, building member relationships, and educating members on credit union products and services. The role involves various operational duties, including assisting with account openings, processing transactions, and supporting regulatory compliance.

Required Skills

Cash Handling
Member Service Activities
Synergy
Instant Issue
DocuSign
Communication and Interpersonal Skills
Mathematical Skills
Regulatory Compliance
Confidentiality
Security Policies and Procedures

Additional Information

Required Previous Experiences: One year of similar or related experience required, one year of sales experience preferred.
Two years of similar or related experience required, with two sales experience preferred.
Three years of similar or related experience required, with two years’ Experience Specialist experience preferred.
Preferred Qualifications: Excellent knowledge of the credit union’s core system.
Excellent working knowledge of the forms and documentation used by the credit union.
Strong knowledge of credit union products and services.
Excellent understanding of the Credit Union departments and procedures.
Punctual, self-motivated, confident and accurate.
Excellent communication and interpersonal skills both written and verbal.
Able to stay calm under pressure.
Professional attitude; supportive management.
Neat and professional in appearance and dress.
Ability to create good word of mouth; proven ability to effectively refer products and services.
Excellent math skills.
Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, computer, and telephone.
Good typing skills.