Description
MCI is seeking an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth in their contact center. The role involves serving as the primary point of contact for assigned client accounts, conducting business reviews, monitoring service delivery, and collaborating with various teams to resolve issues. The ideal candidate will have 3+ years of experience in client services or account management in a BPO, strong relationship management and communication skills, and a Bachelor’s degree in a related field. MCI offers competitive compensation and benefits, including HMO and dental coverage, free meals during training, and opportunities for growth and promotion.
