Description
The Shift Leader will oversee daily franchise operations, coordinate staff schedules and tasks, lead and coach team members, maintain food safety and customer-service standards, monitor inventory, handle customer feedback, prepare shift reports, and support operational improvements. The role requires leadership or supervisory experience, customer-service experience, relevant food-safety and alcohol-service certifications or willingness to obtain them, strong communication and problem-solving skills, flexibility for evenings and weekends, basic computer literacy, and the ability to work under pressure.
