pakistan-mobile-communication-limited-pmcl

Expert Experience Design – Cloud & Fixed Connectivity at pakistan-mobile-communication-limited-pmcl

Location: Islamabad Capital Territory
Type: Full-time
Posted: Jun 8, 2026

Description

JazzWorld is hiring an Expert Experience Design – Cloud & Fixed Connectivity in Islamabad to design and optimize end-to-end customer journeys for enterprise cloud and fixed connectivity services. The role focuses on improving customer experience across onboarding, provisioning, support, billing, and renewal by developing CX frameworks, playbooks, workflows, reporting dashboards, and root-cause analysis processes while collaborating closely with product, network, IT, and service delivery teams.

Required Skills

Design thinking
Journey mapping
Cloud platforms
Enterprise connectivity
Root cause analysis
CX metrics
Stakeholder management
Process improvement

Additional Information

Minimum Education: Bachelor’s or Master’s degree in Computer Science, IT, Telecommunications, or related fields
Required Previous Experiences: 4–5 years of experience in cloud services, enterprise connectivity, or telecom B2B service management
Experience designing customer journeys and service workflows in telecom or enterprise technology environments
Preferred Qualifications: Experience with AWS, Azure, GCP, and enterprise connectivity solutions such as DIA, MPLS/IP VPN, SD-WAN, and Business Fiber
Understanding of cloud infrastructure, enterprise networking, telecom connectivity solutions, and security frameworks
Experience tracking and analyzing CX metrics including NPS, CSAT, CES, MTTR, and service delivery KPIs
Cross-functional collaboration and stakeholder management
Service design, process mapping, and operational workflow optimization