Summary from listing
The role focuses on maintaining and improving ITSM master data in SAP Solution Manager, managing data quality through checks, cleansing, harmonization, and documentation, and supporting the transition to ServiceNow through data preparation, mapping, validation, testing, and hypercare. It also involves optimizing ITIL-oriented processes and collaborating with stakeholders. The position requires prior ITSM or service-management experience, strong organizational and documentation skills, basic ITSM knowledge, and fluent German; SAP Solution Manager, ServiceNow, data-quality reporting, and migration experience are advantageous. Benefits include home-office flexibility, training, social security, private health insurance, and a 40-hour workweek.
