Description
The role owns rider quality performance across hiring, onboarding, recruitment conversion, retention, and operational readiness. It involves monitoring recruitment funnels, analyzing rider and operational data, developing KPI dashboards, tracking cost per hire, coordinating with recruitment and operations teams, and supporting hiring campaigns and process improvements. The position requires a bachelor’s degree in a relevant field, at least two years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management, and proficiency with data reporting tools.
