Description
Tixr is hiring a Fan Support Agent to serve as the first point of contact for fans with questions about tickets, orders, and event experiences. The role handles chat and email support through Intercom, troubleshoots common issues, guides users through self-service tools, manages response-time SLAs, escalates complex cases, and collaborates with Client Experience, Technical Solutions, and Client Success teams. It requires a bachelor's degree in Business or a related field, 0–1 years of relevant experience, strong communication and problem-solving skills, and availability for a Tuesday–Saturday schedule. The position is 100% remote with hybrid optional and includes health, dental, vision, paid leave, retirement matching, and other benefits.
