Description
The FBO Customer Service Supervisor manages all District FBO customer service operations and supervises FBO Customer Service Representatives. The role oversees training, staffing, scheduling, performance reviews, customer relationships, billing and recordkeeping, sales initiatives, and coordination with General Aviation and Department of Defense operations. It requires an associate degree or equivalent experience, at least five years of customer service experience, FBO industry experience, conflict resolution and radio procedures knowledge, a valid driver’s license, and the ability to pass background, drug, and physical examinations.
