Description
The Customer Care Agent supports insurance agents through the submission and service process by coordinating follow-ups, documentation, submissions, and workflow updates; maintaining CRM and activity records; partnering with Underwriting, Claims, and Policy Support; and handling agent inquiries. The role requires 1–3 years of experience in customer service, call center, operations, or a related field, strong English communication, CRM and workflow-system familiarity, and the ability to manage multiple priorities. It offers a flexible schedule, remote and/or office-based work arrangements, competitive compensation, performance-based bonuses, benefits, and training.
