Summary from listing
Farmers is hiring a full-time Insurance Customer Support Specialist to assist internal and external customers with moderately complex insurance matters, including policy provisions, account information, compliance and legal requirements, and recommendations. The role involves resolving inquiries through multiple channels, documenting interactions, escalating complex issues, and collaborating with Policy Support, Claims, Underwriting, and external vendors. It requires a high school diploma, one year of contact center inbound experience, strong sales mindset, bilingual English-Spanish proficiency, and availability to work five days per week within a 7 a.m.–9 p.m. Central Time window. The position is primarily office-based, with hybrid and remote options for eligible employees.
