Description
The Senior Program Manager will lead complex, cross-functional enterprise transformation programs focused on customer growth, operational efficiency, and business capabilities. The role manages program strategy, timelines, budgets, risks, governance, change management, stakeholder alignment, executive reporting, and team development, while partnering with operations, technology, analytics, customer experience, digital, finance, and vendor stakeholders. A bachelor’s degree, fluent English, and at least four years of relevant program management, business transformation, operations, or project management experience are required; customer-focused service operations or contact center experience is preferred. The position offers a home-office model and benefits including private health insurance, a pension plan, paid time off, and training opportunities.
