Description
Sonatype is hiring a Federal Customer Success Manager to serve as a strategic post-sales advisor for U.S. government customers and select State, Local, and Education customers. The role focuses on accelerating onboarding, adoption, time-to-value, renewal confidence, and growth opportunities through proactive, signal-driven engagement and customer leadership. It requires 4–6 years of experience in federal customer success, technical account management, solutions consulting, support engineering, or similar customer-facing roles supporting U.S. government customers, along with technical credibility in modern software development lifecycles and strong communication skills. The role also expects regular use of GenAI as a thought partner.
