Summary from listing
The Feedback Loop Lead for Neo will own and improve the end-to-end feedback lifecycle for Capgemini’s group-wide AI platform. The role collects, classifies, structures, and prioritizes user insights; coordinates feedback with product, engineering, and stream leads; identifies recurring issues and usage trends; reports insights; and improves feedback processes, tooling, and governance. The profile requires a bachelor’s or master’s degree in a relevant field and experience in feedback management, product operations, or user insight processes in digital or platform environments.
