Summary from listing
The FEP Customer Service Representative responds to internal and external members and providers about enrollment, eligibility, benefits, and claims status; researches information across multiple systems; resolves inquiries; prepares supporting documentation; and collaborates with Medical Management, Customer Relations, and Finance & Accounting. The role requires a high school diploma or GED, eighteen months of work experience or an equivalent combination, strong communication skills, attention to detail, basic office and Microsoft Office knowledge, and completion of an FEP training examination with at least a 90% score within one year of hire.
