Description
The FGPP Subject Matter Expert serves as the client's technical focal point for FGPP in production, troubleshooting and resolving complex issues. The role requires deep FGPP business and functional knowledge, hands-on configuration experience with profiles and rules, trace and database analysis, payment-processing investigation, and customer-facing technical support. The SME manages escalations from L2, provides configuration solutions, supports testing, and escalates code-fix issues to L3.
