Description
The Field Service Engineer provides on-site and remote technical support for complex enterprise x86 server environments, troubleshooting hardware, BIOS, firmware, drivers, operating systems, and applications. The role owns customer issues, performs break/fix services and preventive maintenance, coordinates escalations, supports resellers and distributors, conducts root-cause analysis, creates technical documentation, and travels to customer sites. Candidates need at least five years of experience with enterprise server systems, strong diagnostics and customer-service skills, and willingness to travel 75% or more.
