Description
The IT Technician provides on-site and remote technical support to clients under the Service Center Director. Responsibilities include installing, configuring, maintaining, and troubleshooting computer hardware and software; managing networks, internet connectivity, security, and remote management systems; resolving complex problems; documenting services; and training users. The role requires 5 to 8 years of user-support experience, proficiency with Windows, networks, security, routing and switching, VPN, and network monitoring tools, and availability outside normal working hours.
