Description
The Field Representative II, Print Support SCA provides daily support for network and workstation printers, responds to customer technical requests and training needs, documents service calls in TRAC Solution, escalates issues, and helps maintain service-level agreements. The role may also procure printer hardware and manage on-site hardware, consumables, and hot-swap inventories. It requires a high school diploma or equivalent, IT help desk experience, technical printer knowledge, and strong customer service and project management skills.
