Description
The Field Service Engineer (FSE) at Haemonetics supports Blood Management Centers and Hospitals by providing onsite customer support, including device installation, preventive maintenance, repair, and basic installation base management. The role involves responding to service requests, ensuring customer satisfaction, understanding operational processes, and acting as a primary customer interface for troubleshooting. FSEs also coordinate new system placements, develop leads, promote upgrades, and provide technical assistance and training to customers. They manage service parts inventory, complete documentation, and contribute to manual development.
