Description
The Field Services Manager leads and supports a team of service technicians, overseeing timely, cost-effective, and quality delivery of Ricoh product service to end users. The role manages technician performance, territory assignments, customer satisfaction, service profitability, training, performance appraisals, and recruitment of technology service technicians. It requires an associate degree or college-level business management courses, at least six years of related experience, a valid driver's licence, computer literacy, leadership and supervisory skills, and the ability to travel to customer sites and handle physical work.
