Description
The Field Services Technician performs planned and unplanned onsite and remote visits, equipment deliveries, and documentation supporting field service activities. The role provides technical troubleshooting, project-urgency recommendations, escalation guidance, customer-focused service, and collaboration with Client Services and field teams. It requires at least two years of remote or field support experience in network administration for small to medium-sized businesses, a Microsoft or preferred vendor certification, and strong troubleshooting and escalation skills. The position offers a hybrid work environment and benefits including a competitive salary, bonus structure, comprehensive benefits, wellness programs, and professional development.
