Description
The Field Service Technician II provides on-site services and repairs for company products and systems, including diagnostics, installation, removal, retrofits, troubleshooting, and repairs of black-and-white, color, and multifunctional devices. The role manages a service territory, customer relationships, inventory, call handling, and revenue-generating opportunities while supporting sales partners and less experienced technicians. It requires journeyman-level technical knowledge, typically gained through technical school and at least two years of related experience, along with a valid driver's license, strong troubleshooting and customer-service skills, and the ability to travel extensively between customer locations.
