Description
The role provides onsite desk-side IT and AI support to clients across London and the Southeast, including floor-walking, issue resolution, case management, research, remote machine setups, and client communication. It also involves supporting senior colleagues with project delivery and maintaining technical skills. The position requires a second-line IT helpdesk background, a valid UK driving licence, strong communication and customer-service skills, and the ability to work independently; client-facing experience, independent working habits, and Microsoft or networking certifications are advantageous.
