Description
The Patient Access Representative obtains and verifies demographic and insurance information, processes authorizations and referrals, schedules patient appointments and procedures, coordinates patient flow, and supports revenue-cycle operations. The role works in a call-center environment, meets productivity and quality metrics, and provides compassionate service to patients and other stakeholders. It requires less than one year of experience, basic computer and typing skills, and completion of Patient Access training; medical terminology, EMR knowledge, regulatory knowledge, and bilingual English-Spanish or English-Creole ability are desired.
