Description
Nasdaq is hiring a Fintech Client Support Services Senior Analyst to support cloud-based IT products used by financial institutions, manage critical incidents, follow release-management processes, improve service quality, and maintain internal knowledge resources. The role requires a bachelor’s degree or equivalent experience, at least three years of relevant client-support, project-management, or client-services experience, incident-management ability, global collaboration skills, and English proficiency. It is based in Mexico City with a hybrid arrangement of at least three days per week in the office.
