Description
The Firewall Support Engineer will troubleshoot and manage incidents, communicate program variances, and support firewall and security device operations. They will coordinate with third-party vendors, perform operating system upgrades, and handle various rule requests, including global and refining-related ones. The role involves managing whitelists, modifying cloud security groups, and providing network security team assistance. Both Tier 1 and Tier 2 tasks involve performing basic and intermediate incident resolution, respectively, while Tier 3 focuses on complex issue resolution involving advanced troubleshooting.
