Description
The Jobacademy is hiring a First Level Support specialist to provide technical support to business customers in Northwest Germany. The role handles incidents and tickets, resolves issues through remote access, manages users and permissions in Active Directory and Microsoft 365, documents solutions, escalates complex cases, and sets up workstations and mobile devices. It requires Windows, Microsoft 365, Active Directory, remote support, ticketing, RMM, monitoring, and German C1 skills; Intune/MDM, networking, printer, customer, English, and solution-oriented experience are advantageous. The position is full-time, starts immediately or by agreement, and is based in Stuhr near Bremen with remote work options.
