Description
The role is an IT Customer Support Specialist responsible for handling customer technical questions, telephone support, phone and device setup, customer connection troubleshooting, ticketing, escalation to second-level support, and coordination with other departments. The position requires a commercial or technical vocational qualification, ticket-system experience, strong German and preferably English, and familiarity with Microsoft Office; experience with networks, routers, and internet connections is advantageous. The employer offers a permanent position with benefits including retirement contributions, training, vacation, and development opportunities.
