Description
Matia is hiring an on-site First-Level Support Technician to provide initial IT support to users, prepare and configure computers, tablets, and mobile devices, resolve common software and connectivity issues, manage user access and permissions, support onboarding, maintain user accounts, record and close tickets, and escalate issues to infrastructure and development teams. The role requires technical education in IT, prior technical support experience, strong communication and organizational skills, autonomy in issue resolution, and knowledge of Basque; corporate experience, ticketing tools, networking, proprietary-product support, and SQL are preferred.
