Description
Belfius is hiring an Office Telephone Operator to serve as the first point of contact for incoming bank customers. The role welcomes callers, answers basic questions about bank accounts and payment cards, handles simple inquiries independently, and connects customers with the appropriate experts or schedules callbacks. The position offers a fixed 38-hour Monday-through-Friday schedule from 09:00 to 17:00, with weekends off, and requires a secondary education diploma, excellent Dutch communication skills, digital-system proficiency, and a customer-oriented, reliable approach. Prior customer-contact or call-center experience is preferred but not required.
