Description
NEC Software Solutions is hiring a First-Line IT Support Analyst for its Hartlepool office. The role provides first-line IT service to users, handles incidents, service requests, and change requests, resolves basic hardware and software issues, manages customer mailboxes and ITSM records, coordinates with second-line teams, and provides preventative maintenance. It requires first-line experience, Microsoft Office knowledge, strong communication and customer service skills, UK security clearance eligibility, and the ability to work core Monday-to-Friday shifts. Benefits include private medical cover, paid holiday, life assurance, a pension plan, flexible benefits, and LinkedIn Learning access.
