Description
Pinewood.AI is hiring a First Line Application Support Consultant for its South Africa-based application support team. The role serves as the first point of contact for customer software support queries, resolves issues with the Pinewood.AI platform, logs interactions in Zendesk, escalates unresolved issues, manages customer expectations, and tracks performance KPIs. Candidates need at least one year of non-scripted support experience, strong communication and problem-solving skills, English proficiency, and familiarity with support tools; automotive or SaaS experience is desirable. The position operates on a seasonal offset rota aligned with UK business hours, with shifts from 08:00 to 20:00 SAST in April–October and 09:00 to 21:00 SAST in November–March.
