Description
The First Line Support Engineer will be the initial point of contact for customers, responding to technical requests by phone, email, and ticketing systems; diagnosing and troubleshooting issues; guiding customers through resolutions; escalating complex problems; performing routine equipment checks; documenting interactions; maintaining knowledge-base articles; and collaborating with second-line support and other technical teams. The role offers hybrid working with remote work and attendance at the Ilkley office three days per week, requires strong communication and customer-focused skills, and offers structured training and development opportunities.
