Description
The Float Member Experience Manager provides branch operations leadership and front-line coverage across multiple retail locations, supervising and coaching Float Member Service Associates while supporting tellers, member service associates, sales, loan production, referrals, and member experience. The role manages float staffing and scheduling, oversees performance and quality, supports audits and corrective actions, and serves as acting leadership when branch leadership is unavailable. It requires at least four years of progressive branch operations experience, including two years in a lead or supervisory capacity, an associate’s degree or equivalent work experience, and knowledge of teller and platform functions, lending regulations, and financial compliance.
