Floor Manager at hotelzuidbroek

Location: Zuidbroek, Groningen

Description

Van der Valk Hotel Groningen-Zuidbroek is seeking a motivated Floor Manager to lead a team of enthusiastic employees. The successful candidate will be responsible for ensuring a welcoming guest experience, monitoring service quality, acting as a primary point of contact for both guests and colleagues, overseeing floor operations, training new staff, and identifying opportunities for process improvement.

Required Skills

Team Leadership
Service Quality Monitoring
Guest Relations
Communication Skills
Operational Oversight
Collaborative Work Environment
Training & Coaching
Process Improvement

Additional Information

Preferred Qualifications: Ability to lead and motivate a service team.
Experience in monitoring service quality and creating a positive guest experience.
Strong communication skills to act as a primary point of contact for guests and colleagues.
Ability to maintain an overview of the floor and facilitate smooth collaboration among teams.
Experience in training and coaching new employees.
Proactive thinker who identifies and implements improvements in service and work processes.